best customer service award

Simply the best! We’ve been recognised for ‘Best Customer Service’ at Academic Venue Awards 2017


While we have known for a while how exceptional our service levels are, it is always good to be recognised by others! Which is why we were thrilled to be awarded the prestigious ‘Best Customer Service’ award at the Academic Venue Awards 2017!

Held at Queen Mary University of London on Wednesday 22 November, 14 awards were up for grabs at the ceremony, with awards covering everything from accommodation to catering. 

Along with scooping the ‘Best Customer Service’ award, we were finalists in three other award categories, including ‘Best Accommodation’, ‘Best Conference Venue’ and ‘Best Residential Venue of the Year’.

Commenting on our success, Steve Crawford, the Centre Director said:

“I am extremely proud to have won the ‘Best Customer Service’ award, just to have been nominated as finalists in our categories was incredible, but to collect this award on behalf of the whole team was something truly special.”

He continued:

“Over the years we have been recognised in many areas of our business, but we were especially proud when we were shortlisted in these national awards, truly showing the excellence of our hotel, conferencing, marketing and of course our incredible and dedicated team. I believe this win will strengthen our already outstanding service levels enabling our staff to continue to go above and beyond at every opportunity.”

When it comes to awards we’re on a roll, having been ‘highly commended’ in the categories of ‘Most Enjoyable Stay’ and ‘Best Website’ in the Leicestershire Promotions Tourism & Hospitality Awards 2017. 77 organisations were shortlisted across 21 categories for the awards which recognise and reward excellence across a range of categories including visitor attractions, events and restaurants. 

Our award success is a fantastic pat on the back to the whole team who work diligently, day in, day out, to deliver a four-star experience to our guests. Whether with us for a day conference or staying longer in our 123-bedroomed hotel, we ensure those little touches, such as grazing stations and an all-inclusive approach, mean that for however long you are with us, you experience the College Court difference. 

Located close to Leicester City Centre with free onsite parking, we boast a fantastic, easy to get to location. To find out more about hosting a conference or team-building day in one of our 16 versatile meeting rooms, call 0116 244 9669 to speak with a member of the team.

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